We will email you a pre-paid UPS label.
Once you receive the label please wrap your watch in bubble wrap to protect it — do not send your watch box. This is absolutely the safest and the most convenient way to ship your watch in for repair. Your package will already have a prepaid UPS® Express shipping label so all you will need to do is drop it off at any UPS® or UPS® Office location and ask for a receipt.
We will contact you either by email or by phone to let you know that your watch has arrived safely.
Once Joseph, our WOSTEP Certified Watchmaker, has had a chance to inspect your watch and diagnose the problem(s), he will contact you to provide an estimate.
Please note that there is never a charge for the estimate. If for any reason you decide not to proceed with the repair, we will ship your watch back fully insured at no charge in one of our special zipped travel cases.
With your approval, we will repair your watch and ship it back to you fully insured in one of our special zipped travel cases.