Our Rolex Service Process
Check if the serial and model numbers match, and in which condition the watch is. Based on the initial assessment, we will provide a cost estimate and a timeline for the service.
Removal of the bracelet or strap, and disassembly of the case and the movement. For the disassembly of both the case and the movement, special tools, and extensive training are required.
Once the case and the movement is disassembled, the individual parts are thoroughly cleaned in a deep ultrasonic/steam clean. The specially formulated solutions removes the old lubrication and any dirt from the movement. A luxury watch can have hundreds of parts, each of them very fragile to handle, so the process is very delicate.
After the parts are cleaned, each one is meticulously examined by our factory authorized Wostep,Rolex certified watchmaker. Worn or weak components are then replaced with genuine Rolex manufacturer’s parts only.
Each movement can contain hundreds of parts and our watchmaker painstakingly reassembles them. He also lubricates the contact points in the movement to minimize friction and prevent wear. This helps ensure optimal performance and longevity of the timepiece. We use only factory Rolex authorized lubricants.
In several steps, our watchmaker adjusts the movement until the timepiece is operating at optimal precision. The calibration is key to meet the manufacturer’s tolerances.
The case and the bracelet of the timepiece is refinished to bring back its original luster. As part of the polishing process, scratches and small dents are removed. Different compounds are used to provide the final finish – polished or matte – while preserving the original shape of each component. However, polishing is an individual decision based on the preferences of the owner. For example, it is not advisable to refinish a highly collectable or vintage watch, since their patina is part of the history.
Lastly, the case is skillfully reassembled and all seals and gaskets are replaced to ensure the water resistance is back to factory standards.
Every watch is vacuum and pressure tested, using test equipment with wet and dry chambers. Over a period of time, watches are tested to keep time accuracy. Automatic watches are placed on an auto winder to test the self-winding mechanism. Chronographs are tested with the chronograph mechanism running.
Rigorous checks are carried out at each stage of the servicing process. During the final check, the power reserve, timing accuracy and aesthetic appearance of the watch is throughly checked. Then the customer is informed that the watch is ready for the next several years.
