Luxury Watch Service

SERVICE PROCESS 305-389-0714

WATCH SERVICE IS NOT WATCH SERVICE

Luxury timepieces are designed to last a lifetime (or beyond), but from time to time they need some attention. Generally speaking, watches need to be serviced every five to ten years. If your timepiece needs service or repair, Luxury Watch Service and its factory authorized Wostep,Rolex certified watchmakers make that process as convenient for you as possible.

So what are the ten steps of a watch service:

STEP 1 – DIAGNOSIS

Check if the serial and model numbers match, and in which condition the watch is. Based on the initial assessment, we will provide a cost estimate and a timeline for the service.

STEP 2 – DISASSEMBLY

Removal of the bracelet or strap, and disassembly of the case and the movement. For the disassembly of both the case and the movement, special tools and extensive training are required.

STEP 3 – CLEANING

Once the case and the movement is disassembled, the inpidual parts are thoroughly cleaned in a deep ultrasonic/steam clean. The specially formulated solutions removes the old lubrication and any dirt from the movement. A luxury watch can have hundreds of parts, each of them very fragile to handle, so the process is very delicate.

STEP 4 – REPLACEMENT PARTS

After the parts are cleaned, each one is meticulously examined by our factory authorized Wostep,Rolex certified watchmaker. Worn or weak components are then replaced with genuine Rolex manufacturer’s parts only.

STEP 5 – ASSEMBLY

Each movement can contain hundreds of parts and our watchmaker painstakingly reassembles them. He also lubricates the contact points in the movement to minimize friction and prevent wear. This helps ensure optimal performance and longevity of the timepiece. We use only factory Rolex authorized lubricants.

STEP 6 – TIMING AND CALIBRATION

In several steps, our watchmaker adjusts the movement until the timepiece is operating at optimal precision. The calibration is key to meet the manufacturer’s tolerances.

STEP 7 – REFINISHING

The case and the bracelet of the timepiece is refinished to bring back its original luster. As part of the polishing process, scratches and small dents are removed. Different compounds are used to provide the final finish – polished or matte – while preserving the original shape of each component. However, polishing is an individual decision based on the preferences of the owner. For example, it is not advisable to refinish a highly collectable or vintage watch, since their patina is part of the history.

STEP 8 – CASE ASSEMBLY

Lastly, the case is skillfully reassembled and all seals and gaskets are replaced to ensure the water resistance is back to factory standards.

STEP 9 – TESTING

Every watch is vacuum and pressure tested, using test equipment with wet and dry chambers. Over a period of time, watches are tested to keep time accuracy. Automatic watches are placed on an auto winder to test the self-winding mechanism. Chronographs are tested with the chronograph mechanism running.

STEP 10 – QUALITY CONTROL

Rigorous checks are carried out at each stage of the servicing process. During the final check, the power reserve, timing accuracy and aesthetic appearance of the watch is throughly checked. Then the customer is informed that the watch is ready for the next several years.

IN CONCLUSION

As a watchmaker for many brands, we adhere to all factory requirements. For peace of mind, Luxury Watch Service includes a 2 year warranty for every watch service. Details about the work performed are listed on the invoice as part of the service history.

Fully Swiss trained
Factory trained Wostep,Rolex certified watchmaker
State-of-the-art equipment and methodologies
Genuine and authentic Rolex parts used
2 Year warranty
Backed by a family-owned and operated business since 1984
Conveniently located in Brickell, Miami Beach, Midtown, Design District, Pinecrest, Coral Gables.

Photo gallery

About Joseph Roth

rolex service and repair on desk

For over 40 years, Joseph Roth has been servicing luxury watches. In 1984, he completed his studies in Neuchatel, Switzerland and then relocated back to his hometown in Miami, Florida where he was raised.

As a member of the American Clock Watchmakers-Clockmakers Institute, (AWCI), he holds a Rolex and a WOSTEP certificate, which is the highest level of technical expertise in watch repairs. As an authorized service provider all parts are genuine and brand-specific. All equipment and watch parts are Swiss made and factory certified.

Allow me to service your timepiece and I guarantee it will function in perfect condition for a lifetime.

Sincerely,

Joseph Roth

Founder Luxury Watch Service, Inc.

305.389.0714

Testimonials

WHAT PEOPLE ARE SAYING ON GOOGLE

Dan

Hello : Joseph, The Rolex 1016 arrived back safe and sound. I am very pleased with your service. The watch was 40 years old and needed service. The band was in rough
shape. Now it looks like new. The movement needed repairs. Now it feels smooth.Thanks, Dan

Diane Barr

Hi Joe, Here is my review. If you need me to shorten, I can do that.Luxury Watch Repair is a reputable and competent watch repair service located in Florida. Although I am based out of Oregon, I felt confident shipping my 20+year-old Submariner Rolex to Joe, the owner, and repair specialist. Joe clearly and regularly communicated both the repair process and the status of my repair. I felt reassured that he was both qualified and trustworthy. This review is intended to provide confidence in those considering his service. I, like you, was initially cautious, to ship my valuable watch to a stranger versus to a Rolex repair facility, and trust that I would get the watch back. I wanted to know who was working on my watch as it has significant sentimental value. I was also concerned if sent to a Rolex retailer, who in turn sends it out again, that each set of hands on it created more risk and unknowns which would require lots of phone calls, hold times, to have the repair completed. Joe walks the client through the entire process, with a cost and repair time estimate. He will request full payment prior to returning the watch. While this may seem concerning, please understand he needs funds to purchase parts, etc. This policy is more of a testament of his honesty as if he was intending to keep your watch, he certainly would not need your repair payment, as the watch is more valuable. Upon receiving my Rolex watch back, I found the device to be in excellent condition and functioning properly again. Overall, I am very pleased with the quality of the repair and service of the Luxury Watch Service company and Joe`s integrity to dedicate his life to returning such timepieces back to working order. If you are still concerned, I have told Joe that prospective clients can reach me directly to ensure that this review is from a client. Request my contact info from Joe if you have additional questions.
Regards,
DB- very satisfied customer

Diane Barr | Principal

Nick Holpfer

My Submariner has been worn by me for 18 years. Everyday, rain or shine, working on the boat, the motorcycle, whether at the office or in the yard it is my daily timepiece. And the wear and tear definitely showed. The servicing and polishing, brought my Rolex back to life, looking near brand new and the quality of the work is top tier. The process was simple reliable and while I had some concerns at first, moving such an expensive time piece back and forth, the process worked seamlessly. Thanks Joe for a job well done.
WOW! Joe is a true craftsman, a sophisticated watch artisan to say the least.
I have a 20 year old Rolex Explorer ll, I wear it everyday, two of my vehicles, have well over 700k miles combined, the watch predates them. I am in the marine industry and the watch takes a beating, deep scratches, numbers worn away, sand embedded in the bracket. I don’t recommend this type of abuse for any other kind watch company, but as you see with my vehicles, I buy quality. The one thing I have neglected, is my watch and finally it stopped.
I called Joe, he said to fill out the info online, print a label and mail it to him. “Joe Roth is the only person, I will every trust with an item that means so much to me”. So I did, Joe received the watch and gave me an estimate. I gave the go ahead, and Oh My! He literally made it look like new. Joe, you are the best! I will tell anyone looking for a quality time piece or who needs servicing to use Luxurywatchservice.com.
A true craftsman, does the job right the first time!
Thank you very much Joe!
Nick Holpfer
N. H. Services

Dr. Nancy Parker

“Not only does my watch look like new, it also is more accurate than it has been in years. The service was worth every dollar. We will be sending my husband’s Rolex soon as well, and I will suggest you to anyone with a Rolex that needs attention. Thank you for the precise description of what was needed in advance of the repairs and the speed of your service.Dr. Nancy Parker

Dennis

Hello Joe:
I have a 1971 Rolex GMT master which I purchased in 1971(courtesy of the military it cost me $202) and it has been my 24/7 daily wearer since then. I sent it to Joe for service in 2012 with excellent results and I sent it to him again in October of this year for routine service. I discussed with Joe my service desires, minimal case polishing, no dial or hand service and careful attention to water resistance as I swim with the grandchildren all summer. He did exactly
that. I also discussed timing expectations and he was upfront that a watch this old cannot be expected to perform like a new model. He was nice enough to send the positional timing charts and some of the positions were outside COSC standards. After 5 days on my wrist it is running about +1 per day which I certainly can`’t complain about. The entire service time was 36 days including round trip shipping which is very good. During that time Joe was very good about keeping me appraised of progress and was available for phone conversations and prompt about responding to email questions. Over the years I have had many service people work on it with varying degrees of satisfaction. I can say Joe has provided exemplarily service and I would not hesitate to recommend him to service your vintage or modern high-end watch.
Dennis

Renee P

Wonderful service from start to finish! Couldn't be happier, my Rolex looks brand new! Thank you!!

William Trimmer

I have used Luxury Watch Service twice now and each time my watch has come back looking like new. Joe provides great service and a know how second to none. If you care for your timepieces, I strongly suggest you reach out to Luxury Watch Service

Suda , Soba Puthan

very dependable and punctual, not to mention the outstanding workmanship.

Michael Gleason

Sending my watch to another State was a bit of a challenge for me, especially Miami. While I was pondering the idea, a successful Businessman/Associate Pastor was speaking up front one evening and I noticed something shinning on his wrist. A Rolex Submariner catching the overhead lights. A Divine answer. I wore this Rolex 24/7, working on cars, trucks, my Harley, and Aircraft Generators for 20 years. The self-wind stopped working. I sent the timepiece to Joseph and then the check. It came back shinning and new looking. Great job Joe.