Hi Joseph just wanted to let you know that I received the watch today. Looks great. I will test it out the next couple of days and let you know if there are any issues.
Great doing business with you and I will keep you in mind for any future needs
I do not have a facebook account nor a google account. Would you post this in your customer comments section?
I have a 1971 Rolex GMT master which I purchased in 1971(courtesy of the military it cost me $202) and it has been my 24/7 daily wearer since then. I sent it to Joe for service in 2012 with excellent results and I sent it to him again in October of this year for routine service. I discussed with Joe my service desires, minimal case polishing, no dial or hand service and careful attention to water resistance as I swim with the grandchildren all summer. He did exactly
that. I also discussed timing expectations and he was upfront that a watch this old cannot be expected to perform like a new model. He was nice enough to send the positional timing charts and some of the positions were outside COSC standards. After 5 days on my wrist it is running about +1 per day which I certainly can’t complain about.
The entire service time was 36 days including round trip shipping which is very good. During that time Joe was very good about keeping me appraised of progress and was available for phone conversations and prompt about responding to email questions.
Over the years I have had many service people work on it with varying degrees of satisfaction. I can say Joe has provided exemplarily service and I would not hesitate recommending him to service your vintage or modern high end watch
I received my watch back from you on 111919 and just wanted to say you did an excellent job. It looks very nice, you did exactly as I requested regarding very minimal case polishing and nothing done to the dial.
As I said in our last phone call I broke one of the spring bars adjusting the band and could not wear the watch. I left it face up for the first 24 hours and it gain 7 seconds. After getting the bracelet resolved it has been on my wrist for 24 hours and it has since gained only 2 seconds which is about all I could ask.
You don’t by any chance keep the timing sheets after service do you? If so I would like mine to see how it runs in different positions.
After a few more days I will post my comments on Google, thanks again for your prompt and excellent service.
You reconditioned an old Rolex for me back in April. At 72, it is my first Rolex and probably last, because you have made it like new. My newly reconditioned Rolex is truly living up to its name. Thank you again for making this experience possible.
FYI – My attempts to leave this as a review seemed to have failed. Feel free to use it.
Ernest M. (Mac) Duvall, EA E. M. Duvall & Associate
Yes Joseph, I had to call the local Buffalo Police to help me retrieve my watch from the ‘scammer’ who had my treasured 60 year-old 18k Gold Day-Date Rolex that needed repair last year.
I was VERY skeptical about sending it in the mail to an unknown party on Miami. What gave me confidence was I called a phone number (it was a Sunday) and Joseph Roth answered the phone – he was working on Sunday. We chatted about my NOT trusting strangers; I got a good-feeling from our talk. It’s been 4 weeks and last night I received a text from FedEx that a package was in transit from Miami. Needless to say I was very excited to rip the box to shreds to get a feel of my Rolex on my wrist again. It looks great, and seems to be keeping good time for the past six hours. I’ll sleep with it on my wrist tonight and want to extend a THANK YOU tо Mr Roth for a job well-done for a fair price. I, L. J. Colucci (from Buffalo) HIGHLY RECOMMEND JOSEPH ROTH – if you need a watch repaired!
4/5/19 Recently a vintage Rolex I own needed a maintenance servicing ( which ultimately also required several new part replacements ). I was fortunate to have discovered Joseph Roth and his company Luxury Watch Service in researching sources to to the work to my watch. Joseph has impressive knowledge and is highly skilled in all regards to the workings of fine watches. I found him to be professional, friendly and he really just made the whole process as uncomplicated as possible. A full detailed estimate outlining all the work needing to be done along with the related costs was provided for my final approval once he had received my watch & was able to evaluate what was required. After a very reasonable amount of time, my watch was returned to me keeping perfect time and also looking fantastic … as it had all been finely polished & the deployant buckle having been tightened & made more secure. I highly recommend the work & expertise of Luxury Watch Service – R K Florida
3/25/19 My date just had stopped working and was unable to find anybody locally that did Rolex repairs. So I found luxury watch service online. Naturally I was reluctant to ship a valuable item to a service online but after reading all of the reviews I decided to call and talk to Joe personally. He explained his service and told me he would give me a detailed itemized estimate before doing any work on the watch. Also if I decided not to have it repaired he would return it to me with free shipping. After approximately one week Joe emailed me with a detailed list of parts needed to put my watch back into like new condition. Two weeks later I had the watch back in perfect condition. I cannot believe what great service I received from Luxury watch service and highly recommended them to anyone who has issues with their watch. Thanks Joe for a job well done. Mike McDonough 3/25/19 Mr Roth,
Hi Joseph,Just a note to let you know I received the watch today and it looks great. I appreciate your hard work and love the way it looks. If convenient, would you please email the movement pictures to me. I may have someone interested in it and I want to share those pictures with them.Thanks again,David Harwood
Sending my watch to another State was a bit of a challenge for me, especially Miami. While I was pondering the idea, a successful Businessman/Associate Pastor was speaking up front one evening and I noticed something shinning on his wrist. A Rolex Submariner catching the overhead lights. A Divine answer. I wore this Rolex 24/7, working on cars, trucks, my Harley, and Aircraft Generators for 20 years. The self-wind stopped working. I sent the timepiece to Joseph and then the check. It came back shinning and new looking. Great job Joe. MICHAEL GLEASON
I just received my watch and I could not be more pleased with the repair or the service. 37 years old and my Rolex looks, feel and operates as if it were brand new. Mr. Roth was incredibly responsive. Very reasonable repair investment was worth every cent. Shipment both ways was carefree…I can see why this firm is so popular and am so glad I trusted my repair to Luxury Watch Service!
__________________________________________________________________________ 7/18/18 It’s always nervous time when you mail a Rolex day/date to an individual/company. I sent mine to Joseph and I couldn’t be more pleased with his service and perfectionism. He took care of all insurance matters both ways. I highly recommend Mr. Roth and his skills . John Esche
Marty Lopata ________________________________________________________________________________
I have used Luxury Watch Service in the past to service my 30 year old Rolex Datejust. The quality, price and speed of service were all first rate; Joe is also an excellent communicator and provided frequent updates on the status of repair.Earlier this year, I made the decision to upgrade to a Rolex Day Date 18k President and sent Joe the specifics for the type of watch I would be interested in purchasing. Joe hit the nail on the head as far as specs were concerned but the watch he presented to me was also in absolute mint condition; it is a beautiful timepiece. Once again the quality was as represented and the price was very fair, especially for such a fine example.
My Datejust went to my son but not before I had Joe do a complete service on it. Needless to say, I am a very satisfied , repeat customer of Luxury Watch Service. 5/29/18
Joe, My Rolex Explorer and wife’s Date Just are keeping perfect time and look great after your recent overhaul. I would recommend your services to any Rolex owner. Thanks again for your expert attention. Sincerely, Wayne Haney Reading, MI.
I can’t thank you enough for the beautiful work you did on both my Cartier roadster and Rolex Explorer 2. My Rolex stopped working and I had not worn my Cartier for over 5 years since it is 15 years old and probably stopped back around 2012. While searching for a watch repairer out in San Diego I came across Luxury Watch Service on the internet. I read some testimonials on he website that said Joe Roth had been servicing high end timepieces for many years and customers were beyond satisfied with his work. I was a little skeptical about sending my watches across country however Joe called my cell phone within hours after I sent an email to his website. He explained that the watches would be sent with a shipping label that was insured by his company and he was approved by the better business bureau. I sent both a couple days later and he called me agin the day they got to him. We discussed the 399.00 overall and of course whatever parts needed to be replaced i would be charged for. He then sent a detailed invoice for both watches two weeks later and we spoke again. Within four weeks both watches were back at my door in nice watch holders Joe Provided with the insurance labels on the shipping box. They looked amazing! They both workeperfectly and look beyond brand new. Thank you Joe for your professionalism and impeccable service. I am very excited to wear my roadster as it now looks better than the day I bought it 15 years ago!
Thanks again Bryan San Diego, Ca May 2018
I received my watch! I’m so excited, so far it’s keeping good time and looks brand new and sparkly. Thank you for your service.
I believe my husband will now send his to you, too. You may be hearing from him soon. Thank you, Jayna K. Hobby April 2018
About one year ago you overhauled my Rolex watch. You did a fabulous job for a reasonable price. You did exactly what you promised for the price you quoted. You took care of shipping, insuring and making sure I got my watch back safe and sound. You are highly professional. With all the horror stories one hears about doing business via the internet I was very concerned about shipping my expensive watch off to a stranger. But you made sure the entire transaction ran like clockwork (pun intended). I would have no reservation in the future. Last Sunday I thought my watch had developed an issue. I sent you an email expecting to hear back from you the following week. To my surprise you remembered me and responded immediately resolving the issue. That’s what I call service. Thanks much Joe. Best regards, Fred Millard, Attorney at Law March 2018
WOW! Joe is a true craftsman, a sophisticated watch artisan to say the least.
I have a 20 year old Rolex Explorer ll, I wear it everyday, two of my vehicles, have well over 700k miles combined, the watch predates them. I am in the marine industry and the watch takes a beating, deep scratches, numbers worn away, sand embedded in the bracket. I don’t recommend this type of abuse for any other kind watch company, but as you see with my vehicles, I buy quality. The one thing I have neglected, is my watch and finally it stopped. I called Joe, he said to fill out the info online, print a label and mail it to him. “Joe Roth is the only person, I will every trust with an item that means so much to me”. So I did, Joe received the watch and gave me an estimate. I gave the go ahead, and Oh My! He literally made it look like new. Joe, you are the best! I will tell anyone looking for a quality time piece or who needs servicing to use Luxurywatchservice.com. A true craftsman, does the job right the first time! Thank you very much Joe! – Nick Holpfer March 2018
I recently had the good fortune to come across a used 1986 Rolex Datejust and purchased it for myself to mark my company’s 30th year. The watch was in working order but it needed some tender loving care to bring it back to life!
I spotted Joe Roth’s $399. service offer and decided to give it a try. I’m glad I did. Joe was so easy to work with and so genuine. Once he received my watch and inspected it, he personally called me with a thorough review of the work and necessary parts he recommended to bring my watch back to perfect operating condition. He was fair, honest and timely. When I received my watch back, it was simply beautiful. The acrylic crystal, which I had worried was marred beyond repair, was perfectly buffed. The two-tone band was refurbished and tweaked. All in all, it looked like a brand new watch. After Joe’s service, I wear my watch with pride. In the future, I know I can trust Joe to keep my timepiece looking great and running great. – Bryan Boyd January 2018
I have a circa 1982 GMT-Master which my wife bought me for our wedding anniversary. I love the watch and had it serviced locally every three or four years until I discovered Luxury Watch. I was hesitant to mail my watch to Miami to someone I didn’t know or was not affiliated with a national jewelry store chain. However a friend recommended Joe. Joe has serviced my Rolex to my complete satisfaction since then. When I receive it back after service, it is like new, when something didn’t seem right, Joe promptly took it back and corrected the issue. Joe’s prices seem fair and the work he does is first rate, you are not dealing with a factory tech, you have someone to talk to who gets to know you and understands your watch. I highly recommend Luxury Watch to anyone who has an expensive time piece and wants it serviced right! – Jonathon
Joseph I was very satisfied with your work. To be honest, I was a little concerned about sending the Rolex watch I had for about 50 years through the mail to be serviced by someone I didn’t know. However, you quickly allayed my concerns by personally answering the phone, providing detailed information on the work you would do, the equipment you would use to clean and service the watch as well as prepaid insured process for sending the watch. Upon your receipt of the watch I was also pleased that you quickly provided an estimate for the parts that were needed as well as their cost. I also appreciated the fact that you were able to repair my old watchband which I sent to you in pieces. Overall, I was very satisfied with your work. I was happy to be able to give the watch to my son as a gift in condition which resembled a new watch. Thanks much! – Mike
Joe, Just received my dad’s Rolex Just Date Watch which soon will be my son’s college graduation gift (next week). I think he’ll love it, and I know I do. Thanks so much for guiding me every step of the way in you bringing it back to life. It sounds and looks marvelous. You are the best version of a watchmaker and artist. I can’t thank you enough. Very Sincerely, -Bob D. in Albuquerque, NM”
“Last year, after much on-line research, I sent my 30 year old Submariner to Joe for an overhaul. I couldn’t be happier with the results! I was a little apprehensive at first about sending my Rolex to a stranger, but after talking to joe on the phone. I felt very confident in his skill and honesty. He exceeded my expectations! The watch hasn’t kept time this accurately in years and looks great too! I would recommend Joe to anyone looking for quality service. – C. Seals, Lexington, KY”
“If you need Rolex Service, this is definitely your guy! Joe Roth has taken care of me on several Rolex watches and they all came back working perfectly and looked brand new!! Even rebuilt the band on a GMT and looked new!!! This guy is awesome! Only one I use for Rolex service! First class! –JD Barkley”
“I have used Luxury Watch Service twice now and each time my watch has come back looking like new. Joe provides great service and a know how second to none. If you care for your timepieces, I strongly suggest you reach out to Luxury Watch Service. –William Trimmer”
“Just a brief note to tell you that my Rolex hasn’t missed a second (that I could measure) since your repair. Thank you for a job well done. –John Towson, Ocala, FL”
“Not only does my watch look like new, it also is more accurate than it has been in years. The service was worth every dollar. We will be sending my husband’s Rolex soon as well, and I will suggest you to anyone with a Rolex that needs attention. Thank you for the precise description of what was needed in advance of the repairs and the speed of your service. –Dr. Nancy Parker “
“Mr. Roth provides elite-level watch repair and/or maintenance with upmost professionalism and care. The before-after pictures that he displays on this website are 100% accurate. Your watch will appear exactly as it did when it was new. If you are concerned about sending your heirloom piece via mail, remember that stone-and-mortar jewelry and watch shops that provide these services very rarely perform the maintenance ‘in house’. They send them to trained specialists so, either way, your watch is going to take a trip via third party courier. At least with Luxury Watch Service, you get to manage the delivery yourself. –C. A. Mavridis”
“Hi Joe, watch is just back today (a 1985 vintage Oyster Perpetual Datejust two-tone). It looks like it was in the jewelers’ case and appears to be keeping great time. Thanks for the great work! –Marc J. Plymouth, MI”
“Joe, Thanks you for the prompt turnaround. The watch looks good. Can you service a Patek or Omega? I will keep you in mind to refer to my friends.”
~ D. Hobe January 2015
“Mr. Roth, The miracle you performed in restoring the Rolex I have worn for 38 years far exceeded my expectations. The watch has never looked better. Thank you very much.”
~ R. Hays January 2014
“I hope it runs as good as it looks. Now do I really have to give it to my son? I guess I do.”
~ R. Baham November 2014
“The watch, a Rolex Oyster, was purchased new by my father in 1971 whilst on a business trip to Hong Kong. I was sixteen at the time and could not have cared less about this “amazing deal” (HK$71.00 – I still have the receipt!).
Three years later my father died at the age of 45 from a massive heart attack. My mother gave me his watch. From that day I’ve worn it. I’ve broken numerous crystals, had the bracelet replaced and had it serviced, maybe three times, by Rolex in London. After almost 40 years of abuse I sent it to Joe. The service, communication and accurate pricing for the work he did is, in my opinion, second to none. But all that pales in comparison to how great my watch looks and how well it runs now. I have, to all intents and purposes, a brand new 1971 Rolex. Thanks Joe!” ~ D. O’Hara October 2013
“Hello Joe, I received my watch back from you this afternoon. Looks really nice all polished. Thank you very much.” ~ Y. Johnson October 2013
“Watch is working great – no problems – It’s weird that I’m now wearing this watch again – I’ve had it since I was 17 and now I’m 45 – It brings back a lot of memories. Thanks again for the great service.” ~ R. Tuccio October 2013
“Joe, I received my Rolex and it looks like brand new! It is great to have the timepiece back on my wrist. Thank You so much!” ~ Dr. Cesta N. October 2013
“My 15 year old Submariner was in need of some minor repairs and tune up. Joe did a great job with the repairs and tune up, but I was amazed with how great my time piece looked after he put his special care and touch to it. It looks brand new! There is no doubt that I will use Joe the next time i need any service.” ~ Mark J. June 2013
“Just want to thank Joe for making my 30 year old GMT Master run and look like new. The ease of sending and receiving my watch and the attention to detail made this a good experience. Will be back to you in 5 years!” ~ J. Kurtis May 2013
“Many Thanks Joe. After a great deal of research on where to send my 32 year old Rolex for service, I choose Luxury Watch Service. Kind of a stretch since I live in Nevada, however I could not be happier with the watch I just received, it looks like new. Thanks Again Joe for the great service and attention to details.” ~ Allan May 2013
“I sent in an older, vintage Rolex that had stopped running. I received a watch that looked brand new and works perfectly. The service was responsive and attentive. A second watch, an Audemars Piguet, likewise came back looking like new!” ~ John Zenger May 2013
“Thank you so much, I received it today. It looks fabulous!” ~ Pamela Meyers May 2013
A happy customer posting their appreciate on Facebook, April 2013.
“My watch arrived this afternoon and it looks fabulous. Actually, more like brand new. I am extremely pleased to get this back in such beautiful condition as it is an heirloom that I’ll pass on to my son. Thanks for the wonderful service.” ~ Phil Desjardins April 2013
“After normal angst about sending off my watch to an internet watch repair service I took the risk…. Well worth it.. Credible, did everything he said, watch working great! Will return it again for next service..” ~ Dale April 2013
“My Rolex came back today and I must say it looks and performs quite well. The band is MUCH better and doesn’t seem to come undone as it once did. Also, the crystal is nicely polished, as is the band. Thanks for seeing the project through. The two links removed were included in the shipment for which I am grateful.” ~ Richard Leland April 2013
“Joe made my 30 year old Datejust look like brand new. It was a case of what was promised is what was delivered. I am absolutely thrilled with the results and can say that you will not be disappointed with the work done by Luxury Watch Repair.” ~ Bob McTernan March 2013
“Your work is superb! After 13 years without a service, you took my Rolex and returned it in virtually new condition. Gone were the years of wear and scratches. The timepiece needed repair and it now works flawlessly. It took a leap of faith sending this valued watch across country sight unseen. However, you presented such a professional business, with references, insurance, and pre-paid postage, that any fears were minimized. You are now the only watchmaker that will care for our family’s timepieces!” ~ Dr. Soriano March 2013
“I had my Rolex repaired and cleaned at Luxury Watch Service and was pleased with the courteous, professional way the transaction was handled. The watch was returned clean and shiny and since I received it (about a month ago) I wound it and it has been working perfectly since then. I will use this service again if I have any trouble with any other watch.”
~ Rick W. March 2013
“I have sent Joe both of my Rolex watches and they look as good as the day I bought them years ago. Joe was very honest with what needed to be done and what he said he would do, he did and did it within the time lines and price he quoted.”
~ Kevin E. Jones March 2013
“Received the watch in almost new condition. The watch keeps excellent time and looks much like the day I bought it in 1969!. Thanks for your excellent craftsmanship.”
~ C. Sorensen March 2013
“My 25yr old+ Oyster Rolex needed repair badly. I had it supposedly repaired a couple of times several years ago at a Madison Ave, NYC, jeweler who was cheaper than Rolex. Years ago he rebuilt it nicely but the last time after repeated attempts he failed to fix the self wind. Finally, the crank failed to wind.
I decided to look online and contacted Joe Luxury Watch Service. I was fearful that it might be a scam. But I talked to Joe Roth several times and then sent him the watch. Some people thought i was ‘nuts.’ Well, the long and short is that my Rolex was fixed and tested and sent back to me with the old parts.
After a week of wearing it, I can attest that it is running fine and the price seemed to be more than fair. So, if you are looking for a rolex repair I would recommend Luxury Watch Service.” ~ Joe Geronimo March 2013
“Joseph…Received my watch about two days ago and it looks great! I wound it and set it and it has been running fine ever since. Thank you for a job well done and if it ever needs additional repair, I will be in contact with you….Thanks again……..Rick”
~ Richard F. Wiegman March 2013
“I am very satisfied with the quality and level of service Luxury Watch Service provided. Everything was thoroughly explained and the watch was delivered when promised. I would recommend using Luxury Watch
Service to others and I plan to use in the future.“
~ Fred Best, Austin, MN March 2013
“I went to a water park while on vacation in July, and water got into my Rolex . I tried to dry out the watch with a hair blower, didn’t work. I waited months before i decided to look for someone to repair my rolex. Who could I trust, and how much will it cost. I googled a few rolex repair places and came upon luxury watch service. I looked at some of the work and read some of the testimonials and decide to give them a try. Joe sent me pictures of what my watch looked like, I felt there was no hope. Joe work his magic on my watch and I am very happy.
My watch came back looking new. Just like the day I brought it 15 years ago. Thank you Joe” ~ Thomas Williams, Freeport, NY March 2013
“Joe did a wonderful job on my 13 year old AirKing model Rolex. It works perfectly, and looks as good as new. I was getting a little anxious as a few weeks went by and I didn’t hear any news about my watch. When I did reach Joe, he set me at ease. I’m looking forward to many more years of service from my Rolex, and will probably treat it more like the valuable time piece it is.
Should it need service, Joe at Luxury Watch will be the first person I will contact.” ~ Mark Adelson, San Bernardino, CA March 2013
“Thank you Joe for fixing what was a bad decision to let someone not as experienced work on a Rolex. Luxury Watch is just that, Luxury at its finest. What was once a heap of parts is now a great time piece and a fine piece of jewelry. Thank You Joe Roth!“
~ Tony Durant, Mesquite, TX February 2013
“I was very concerned where to send my Steel Submariner Rolex watch. I chose Luxury watch service and I am very happy I did. Their service was as they stated, timely and professional.
The service was completed on time and as quoted (price). My Sub looks and runs like new. Joe kept me informed and when I had questions he was timely in his response. Joe even went above and beyond when I asked him to give me a quote on a watch I was trying to sell. After his very fair appraisal he even clean and serviced the watch at no charge.
Joe is an honest man and I would highly recommend him and his company to anyone who wants their luxury watch repaired or clean.” ~ Dr. Sam Anderson, Mesa, AZ February 2013
“I am totally satisfied with the service I received on my ladies Rolex watch. I had no one locally that I felt was qualified to repair my timepiece. All serivce and repairs were completed in a reasonable amount of time with no difficulty in sending or receiving my watch insured via UPS“.
~ Susan Frendreis, Wellington, Florida February 2013
“In a word, your work is superb!
After nearly 14 years of daily wear without any service, you turned my Rolex into a sparkling, tight timepiece that looks and feels brand new. It takes a leap of faith to send a luxury watch across country to be in the hands of someone you’ve not personally met. You handled everything so professionally — from a precise estimate to replacement insurance to prepaid shipping. I am a believer and you will see my watch again for regular tuneups!” ~ Dr. Esteban Soriano, Carlsbad, CA February 2013
“You can trust Joe to fix it right and at a fair price. My Rolex looks better now than it did when it was new.“
~ John Olson January 2013
“I have had my 35 year old Rolex back from Joe for about three weeks. All work was completed at the price as quoted and returned prior to the date promised. The work completed included repairs, moisture damage, that was caused when I had the watch locally serviced. Yes, I was reluctant to send my watch across country, however today I will not hesitate to use Luxury Watch Service again. Thanks Joe“
~ Tim Bloom January 2013
“I sent my husband’s 15-year-old Rolex to LWS with a broken band. Joe repaired the band, serviced and cleaned the watch and it is like a brand new watch!“
~ Heather Taylor January 2013
“Excellant and Fast work. I recommend the service. I would use again. A+“
~ Ron Woods January 2013
“I got my Rolex back this afternoon and it’s BEAUTIFUL! I bought this watch as an estate piece about twenty years ago and honestly I’ve never seen it looking better than it does right now. I can’t stop looking at my wrist. Thank you so much!”
~ Liz Ross
“Dear Joe: A sincere thank you for your time and patience. After having experienced two less than favorable experiences with one of my Rolexs, I chose Luxury Watch Service. You are honest, patient, straightforward, and the watch and bracelet were returned looking like new. My President is 37 years old, and you have it keeping excellent time. This is the right choice, and the pricing, in my estimation, is worth the investment.”
~ J.F. Mollric, Ph.D
“I was a little skeptical about sending out my rolex to a stranger. After I took the leap of faith I was pleasantly surprised that Joseph called me and reviewed, in detail, what was wrong with my watch and what it would cost to repair it. Joseph was easy to talk to and gave me all the available options. I elected to have him do the repair. I received my watch back on time and on budget. It looks better now then it did 10 years ago. I have another Rolex that needs some service. I will not hesitate to send it to him.”
~ David Renaud
“Joseph, I was pleasantly suprised when I received my ROLEX after you serviced it. WOW it looks brand new. I can see you take a lot of pride in your work. I have recommended you to my son-in-law and my brother and they plan to send thier ROLEX to you when it is time for maintainance. THANKS A MILLION!”
~ Bob Goatley
“I am completely satisfied with your service and the quality of your workmanship. The turnaround time was just as you said it would be, the free shipping with insurance coverage was an added plus. To summarize, my Rolex repair was a pleasant experience. At first, I had concerns about sending my watch out of state to what I considered an “unknown” Rolex dealer. And now, I sing your praise.”
~ Sandra Hutchinson
“It was a pleasure dealing with Joe. He was responsive and explained the process in detail. I would gladly recommend his service.”
“Joseph, I cannot tell you how happy I am. You are the true professional!! I have owned my Rolex for 20 years and I am sad that I did not find out about you and your business sooner. While I have had little go wrong with my watch over this time period, I did have one problem earlier and was not happy. Your recommendation to have the watch serviced every 3 or 4 years is an excellent idea and I will be contacting you again when the time comes. Thank you again for being there.” ~ Peter Davis
“My Rolex submariner fell off the nightstand and the crystal was smashed. I thought it might be a total loss. I checked the Internet and found LUXURY WATCH SERVICE. I described the damage and they sent a postage free container to send it to them. Within a few days I got a very reasonable estimate and my fully repaired watch was back in a couple of weeks. It looks and runs as if brand new.” ~ Robert A. Decker, MD
“I sent my 1986 Rolex watch to LUXURY WATCH SERVICE for an estimate to refurbish. I was very pleased with the cost and couldn’t believe how my watched looked when I received it. It’s been a couple weeks now and the watch is running great and looks like new. I’m so glad I didn’t give it to the local Rolex dealer because his cost was 50% greater and I don’t see how it could have looked and operated any better. I’m a very happy customer. Thanks, Joseph. ” ~ Ron North
“I was very leery about sending my Rolex off to someone I had heard about on the internet. But I was desperate and could not find a recommendation for a local watchmaker that specialized in Rolexes. Joe was completely upfront and honest about the cost for repairing my watch. I had broken the pin that attaches the band, and I had not had the watch serviced in years. My watch came back today and looks brand new! I could not be happier. The price was worth every penny. Joe did a super job, was honest, and got the watch back to me when he said he would. I highly recommend Joe — and would trust him with any valuable timepiece.” ~ Beth Stanton
“I sent a water-logged, rusted watch to see if there was any possible way that it could be made to run again. I didn’t have much hope for a positive outcome. After seeing the outcome of the repair work that was done on my rusty Rolex watch, I am truly amazed at the craftsmanship that was performed. I now am proudly wearing my “brand new” 20 year Rolex. I would not hesitate to recommend LUXURY WATCH SERVICE for anyone to restore their Rolex to new.” ~ Lowell Humphrey
“As a fine watch enthusiast, it’s nice to have the personal expertise of Joe Roth to assist in finding new watches and servicing my existing watches. Joe is a true professional and his many years in the business are obvious through his vast knowledge and passion for fine timepieces. I recently dropped off a Rolex, Omega, and IWC that were fairly beat up. Joe returned them to me in the time promised and at a competitive price. They all look and operate as if they were brand new. I will no longer go to a jewelry store for watch purchases or maintenance because the level of service, professionalism, and value Joe provides far exceeds what you receive from any of the major retailers.”
~ Chris recover
“Joe Roth at LUXURY WATCH SERVICE epitomizes superior customer service. I initially made my inquiry over the internet on their website. Shortly thereafter, Joe called me and walked me through the process. Not only was it simple and easy to ship my Rolex off for repair, but Joe confirmed all the repairs that were going to be necessary, did the repairs on budget and on time, and returned my Rolex on the date promised. I couldn’t be happier with the process and the results.” ~ C.L. Douglas
“Thought I would send you a note confirming how pleased I am with the rebuild you did on my Rolex. It is running like new and looks great. Thank you for your quick turn around and performing the repair as stated in our conversation. I have recommended your service to friends of mine and they were impressed with your website.
~ Curtis Young
“Thanks for the great resortration work on my dad’s 60 year-old Rolex Oyster Royal. I wasn’t sure the rusty hands could be restored but you did a wonderful job. The case looks better than I expected it would. I’m sure the mechanics will be as good as the cosmetics.”
~ Conrad Hamako
“I have received my Rolex and feel that it was very professionally done and thank you for the good work performed and your promptness.”
~ Irmie Dunn
“My 13 year-old Rolex Explorer had never been serviced (as Rolex recommends be done about every 5 years), so it had plenty of dings and scrapes on the band and casing from wearing it every day. Recently my watch also had issues with condensation and then suddenly stopped running. I began pricing ‘Rolex Overhaul Service’ costs, but felt that the $650 charge for this service where I live in Manhattan was rather expensive. So, I began looking online and found LUXURY WATCH SERVICE in Florida. The site seemed legitimate, so I filled out their ‘Rolex Repair Estimate’ form and waited for a reply. However, I was quite uncomfortable with the notion of sending my valuable watch out to a repair company in another state. Then I got a personal call from Joseph Roth, the owner of LUXURY WATCH SERVICE, and his obvious expertise convinced me that my watch would be very well cared for. It was free FEDEX insured shipping (both ways). Once Joseph received my watch, he actually emailed photos of the inside of my watch to me, called again, and carefully explained what repairs were needed as well as the total cost. About ten days later I received my Rolex and not only was it running perfectly again but it looked virtually new, like the day I bought it. I estimated that I had saved nearly 40% compared to getting it serviced and repaired here in Manhattan.”
~ Steven Anthony Salerno (sasgolf.com)
“I was very pleased with the service performed, and ‘like new’ condition of my recently serviced Rolex watch. Joe was the consummate professional and understood that my watch was worth more to me than simply the ‘replacement value.’ He was responsive by phone and email and extremely tolerant of someone who missed their watch! I, like many, had reservations about sending my watch to an Internet-based business, but after some research and a very positive experience — I will not send my watch anywhere else in the future. Thanks for the great work!” ~ Todd E. Hauser
“We have picked up the watch and it is working better than it has for some time. We are very pleased with the repairs and we thank you for the good service!!” ~ Brent
“The Rolex repair companies in NYC told me on December 1 that there was no chance they could complete an overhaul and repair of my late husband’s Rolex by Christmas. (I wanted to give it to my son.) Joe at LUXURY WATCH SERVICE did and he did what he said he would do. He itemized the repairs in detail, handled all the shipping arrangements and costs and got it to me across three time zones well before I got on the plane for Brooklyn on Christmas Eve. Thank you, Joe!” ~ Rita Conrad
“When you service a meaningful family timepiece, doing business over the Internet is like taking a leap of faith. Joe Roth’s services were performed in an exemplary manner: insuring your timepiece at the value from your insurance policy, providing for shipping to and from his facility at the expense of LUXURY WATCH SERVICE, effective communication, and realistic expectation as to what is being repaired, cost of the repair, how much time it will take. Joe Roth did everything he said he would do and did it well. I would highly recommend this service to folks that need their Rolex repaired.” ~ Paul Mahoney
“I got my Rolex back beautifully polished and just like the day I bought it. I am so pleased with your service, you did everything you said that would be done and in a timely matter. Also it came back in a beautiful hard shell travel case that I now use, instead of the Rolex case that came with my Rolex when I first bought it. I recommend everyone to send their watch to you because I feel LUXURY WATCH SERVICE is very reputable and a trustworthy company and very fair & reasonally priced. Thank You LUXURY WATCH SERVICE, I will be back for future service.” ~ George Okumura
“When I sent my Rolex watch to Joe for repair it was literally falling apart. I received it as a graduation gift many years ago and it had never been serviced — it looked awful and I thought it was beyond repair. When Joe returned it to me I thought I’d just gotten a brand new watch!” ~ Jennifer Walsh, Denver, CO
“I am very satisfied with the repair that was done on my watch by LUXURY WATCH SERVICE. It was delivered back to me in a timely manner, our communication was handled with great professionalism, and from beginning to end our transaction went very smoothly. Thanks again.” ~ Stuart Tucker, Boca Raton, FL
“I just received my Submariner and my wife’s Yachtmaster and they both look amazing. I didn’t think it was possible to remove so many scratches from these watches — they absolutely look brand new. Wow! I can’t stop looking at them! Thanks again for such a great job, we really appreciate it.” ~ Mark & Lisa Gerard, Phoenix, AZ